Damaged Appliances, Damaged Property and Personal Injury
“Online Service Convenience” includes online processing of Damaged Appliance claims and answers to all your questions on property damage and personal injury.
Frequently Asked Questions (FAQs)
PERSONAL INJURY
Personal Injury refers to injury sustained as a result of trips and falls on T&TEC’s premises, fallen T&TEC infrastructure or electric shock
1. Who can claim against T&TEC for damaged electrical appliances/equipment?
- Any T&TEC customer, i.e. the owner of an electricity account.
- Any person/organisation authorised to occupy premises which has a legal electricity supply from T&TEC.
1. How do I make a Personal Injury Report?
If an incident occurs at a service centre, our Estate Police and Area personnel will be there to assist you with the necessary steps in making the report.
If the injury occurred at another location, the affected party is advised to first seek medical attention if required. Thereafter, persons can visit or call any one of the service centres, where they will be directed to our Security Department for a report to be taken.
Click here for a list of locations & additional contact numbers.
2. What information do I need to make a Personal Injury Report?
The following information is required:
- Full Name (For example: John Doe)
- Contact Numbers (Primary and Secondary contact numbers)
- Email Address
- Location where the incident occurred
- Date of the incident
- A brief description of the injury or injuries suffered and what took place
3. What happens after my Personal Injury Report is made to T&TEC?
T&TEC’s Security Department will investigate the incident and submit a report to the Risk Management Department for review. The Risk Management Department will then contact the person who made the report and request the documents required to initiate a claim.
4. What additional documents are required if I am making a claim?
Copies of the following are required if not already submitted:
-
- A valid form of identification (National Identification Card, Driver’s License, Passport)
- Medical Reports
- Estimates of medical cost, bills or receipts of expenses incurred
- Financial records of out-of-pocket expenses incurred
- Photographs of injuries, scene of incident, etc.
5. I have submitted a claim for injuries. Should I wait to seek medical attention?
You should seek medical treatment as soon as possible and provide copies of all bills/receipts of expenses incurred. If liability is accepted by T&TEC, you will be reimbursed for any reasonable costs incurred.
6. How will my settlement amount be determined if T&TEC accepts liability?
All supporting documents will be assessed by T&TEC and its insurers. Settlement is based on the nature and extent of the injuries incurred.
7. How will my claim be paid?
Settlement payments are made directly by T&TEC’s insurer via their payment methods.
8. What can be done if I am not satisfied with T&TEC’s decision regarding my claim?
You can contact:
- The Insurer/Broker (if applicable)
- T&TEC via email at risk@ttec.co.tt with ‘Personal Injury’ in the subject line
- The Regulated Industries Commission (RIC)
The grounds for disagreement and all additional details and facts in support of your position must be provided.
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