Damaged Appliances, Damaged Property and Personal Injury
“Online Service Convenience” includes online processing of Damaged Appliance claims and answers to all your questions on property damage and personal injury.
Frequently Asked Questions (FAQs)
DAMAGE TO PRIVATE PROPERTY OTHER THAN BY FIRE
N.B.: Private property refers to motor vehicles, buildings, walls, gates, animals, etc., but does not include damaged appliances or equipment
1. Who can claim against T&TEC for damaged electrical appliances/equipment?
- Any T&TEC customer, i.e. the owner of an electricity account.
- Any person/organisation authorised to occupy premises which has a legal electricity supply from T&TEC.
1. How do I make a Damaged Property Report?
- By Telephone – Trouble Report #800-TTEC (8832) or #800-BULB (2852)
- By contacting or visiting a T&TEC Customer Service Centre – Click here for a list of locations & additional contact numbers.
2. What information do I need to make a Damaged Property Report?
The following information is required:
- Full Name (For example: John Doe)
- Contact Numbers (Primary and Secondary contact numbers)
- Email Address
- Location where the incident occurred
- Date of the incident
- A brief description of the damage incurred and what took place
3. What happens after my Damaged Property Report is made to T&TEC?
T&TEC’s Security Department will investigate the incident and submit a report to the Risk Management Department (RMD) for review. The Risk Management Department will then contact the person who made the report and request the documents required to initiate a claim.
4. What additional documents are required if I am making a claim?
Copies of the following are required, if not already submitted:
- Proof of ownership (e.g. certified copy, deed, etc.)
- A valid form of identification (National Identification Card, Driver’s License, Passport)
- Estimate/Receipts
- Police Report (TTPS) (if applicable)
- Photographs of damages etc.
5. I have submitted a claim, can my damaged property be repaired or replaced?
We recommend that repair or replacement is not carried out until T&TEC personnel and/or an appointed adjuster views the damaged property.
6. How will my settlement amount be determined if T&TEC accepts liability?
The damaged property and all supporting documents will be assessed by T&TEC. In some cases, an independent adjuster may be appointed.
Settlement is based on the following:
- The reasonable cost of repair, or
- The replacement cost minus any reasonable deductions for wear and tear, betterment, and obsolescence (if applicable).
7. Will I be paid the cost of a new item?
No. Items lose value with age and, as such, in order to arrive at the actual cash value, a deduction must be made for wear and tear.
8. If my claim is to be settled, how will payment be made?
Settlement payments are either made via T&TEC’s insurer or directly by T&TEC . For settlement payments made by T&TEC the following options are available:
- The amount can be applied as a payment towards your T&TEC bill, i.e. the electricity account. The sum paid will be reflected on the next invoiced bill received from T&TEC, or
- The amount can be sent to your bank account via wire transfer. If you choose payment via wire transfer, you will be responsible for the bank charges (If you bank with Republic Bank – $20.00. All other banks – $65.00) and this will be deducted from the settlement amount.
9. What can be done if I am not satisfied with T&TEC’s decision regarding my claim?
You can contact:
- The Insurer/Broker (if applicable)
- T&TEC via email at risk@ttec.co.tt with ‘Damage to Private Property’ in the subject line
- The Regulated Industries Commission (RIC)
The grounds for disagreement and all additional details and facts in support of your position must be provided.
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