Damaged Appliances, Damaged Property and Personal Injury
“Online Service Convenience” includes online processing of Damaged Appliance claims and answers to all your questions on property damage and personal injury.
Frequently Asked Questions (FAQs)
DAMAGE TO T&TEC PROPERTY (POLES, ETC)
T&TEC property includes poles, street lights, guy wires, overhead lines, underground infrastructure, buildings, kiosks, gates, walls, etc. It does not include damage caused to T&TEC vehicles
1. Who can claim against T&TEC for damaged electrical appliances/equipment?
- Any T&TEC customer, i.e. the owner of an electricity account.
- Any person/organisation authorised to occupy premises which has a legal electricity supply from T&TEC.
1. I was involved in a vehicle accident and my vehicle hit a T&TEC pole. What should I do?
You should:
-
- Avoid touching poles or fallen lines as they may be energised. Contact T&TEC immediately at: 800-TTEC (8832) or 800-BULB (2852)
- Report the accident to the nearest police station
- Report the accident to your motor vehicle’s insurer
2. I was driving a vehicle and it hooked and/or pulled down overhead lines. What should I do?
You should:
- Avoid touching poles or fallen lines as they may be energised. Contact T&TEC immediately at: 800-TTEC (8832) or 800-BULB (2852).
- Report the accident to the nearest police station.
- Report the accident to your motor vehicle’s insurer.
3. There was little or no damage to T&TEC’s property. Do I still have to make a report to T&TEC?
Yes. Only T&TEC’s personnel are qualified to assess damages to its infrastructure. For ALL incidents involving T&TEC property, T&TEC must be informed.
4. What information do I need to provide T&TEC when I make a report?
- The location of the incident. The pole number and/or any markings on the pole should be provided.
- Your name and contact information.
- The registration number of your vehicle and any other vehicles involved in the accident.
5. What would happen if I do not report an accident to my insurer?
According to the Motor Vehicles Insurance (Third-Party Risks) Act, Chapter 48:51, all accidents must be reported to your insurer. If you do not report an accident to your insurer, it can delay the conclusion of the matter.
6. I was not the driver at the time of the accident. Am I still responsible for the damage?
The driver and/or the owner may be held liable for any damages incurred. It is your responsibility to report all accidents to the Trinidad & Tobago Police Service and your insurer.
7. Another vehicle hit my vehicle and caused my vehicle to hit a T&TEC pole and/or pull down lines. Am I responsible for the damage?
Liability in any motor vehicle accident usually requires a detailed investigation.
Following an accident you should:
- Avoid touching poles or fallen lines as they may be energised. Contact T&TEC immediately at: 800-TTEC (8832) or 800-BULB (2852).
- Report the accident to the nearest police station.
- Report the accident to your motor vehicle’s insurer.
We advise you to cooperate with the Trinidad & Tobago Police Service and T&TEC’s Estate Police investigators and provide any information they may require.
8. My vehicle hit another vehicle and caused that vehicle to hit a T&TEC pole &/or pull down lines. What should I do?
Liability in any motor vehicle accident usually requires a detailed investigation.
Following an accident you should:
- Avoid touching poles or fallen lines as they may be energised. Contact T&TEC immediately at: 800-TTEC (8832) or 800-BULB (2852).
- Report the accident to the nearest police station.
- Report the accident to your motor vehicle’s insurer.
We advise you to cooperate with the Trinidad & Tobago Police Service and T&TEC’s Estate Police investigators and provide any information they may require.
9. T&TEC’s Estate Police contacted me to get my statement about an accident I was involved in. What should I do?
It is in your best interest to cooperate with our Estate Police investigators and provide any information they may require. This assists us to promptly conclude our investigations so that the matter can be settled.
10. I did not have (valid) insurance at the time of the accident. What should I do?
You will be required to settle the matter directly with T&TEC to avoid any legal proceedings being brought against you.
According to Section 20 (1) to (4) of the Motor Vehicles Insurance (Third-Party Risks) Act, Chapter 48:51:
“A person who drives or is in charge of a motor vehicle on any road shall have either on his person or in the motor vehicle his certificate for production as required…”
11. I purchased a vehicle but the certified copy was not transferred in my name and the vehicle hit a T&TEC pole and/or pulled down lines. What should I do?
You should:
- Contact T&TEC immediately at: 800-TTEC (8832) or 800-BULB (2852).
- Report the accident to the nearest police station.
- Report the accident to your motor vehicle’s insurer.
In accordance with Section 19 (1) of the Motor Vehicle and Road Traffic Act Chap 48:50:
On the change of possession of a motor vehicle otherwise than by death—
(a) the motor vehicle shall not be used for more than seven days after such change of possession unless the new owner is registered as the owner thereof;
(b) the registered owner and the new owner shall, within seven days after such change of possession, make application in writing signed by both of them to the Licensing Authority giving the name and address of the new owner and the date of change of possession…”
The driver and/or the owner may be held liable for any damages incurred. It is your responsibility to report all accidents to the Trinidad & Tobago Police Service and your insurer.
12. I purchased a vehicle but the insurance certificate is still in the previous owner’s name and the vehicle hit a T&TEC pole/pulled down lines. What should I do?
You should:
- Contact T&TEC immediately at: 800-TTEC (8832) or 800-BULB (2852).
- Report the accident to the nearest police station.
- Contact the previous owner and report the accident to the vehicle’s insurer.
According to Section 14 of the Motor Vehicles Insurance (Third-Party Risks) Act, Chapter 48:51:
“…the person to whom the certificate was delivered shall, within seven days from the taking effect of the cancellation, surrender the certificate to the insurer or, if it has been lost or destroyed, make a statutory declaration to that effect, and if he fails to do so he is guilty of an offence.”
13. I accept liability and I wish to have the matter resolved. Can I pay T&TEC directly or do I have to go through my insurance company?
If you wish to settle the matter directly with T&TEC, please contact our Risk Management Department at 623-6291 Exts. 2234/2237 to arrange payment.
Alternatively, you can opt to have the matter handled by your insurer if insurance coverage was in place at the time of the accident.
14. Where can I pay and what forms of payment can I use?
Payment can be made at any T&TEC Customer Service Centre. Click the following link for a list of our conveniently located Customer Service Centres: https://ttec.co.tt/default/service-centre
Payment can be made via cash/cheque/debit card/credit card. Please contact our Risk Management Department at Tel# 623-6291 Ext. 2234/2237 to make arrangements.
15. Can I pay online/at the bank/ Surepay/ Bill Express when I’m paying my electricity bill?
Unfortunately, at this time, payment for damage to T&TEC property can only be made at our Customer Service Centres via cash/cheque/debit card/credit card.
16. If I do not accept liability and I am not satisfied with T&TEC’s investigations, what can I do?
You can respond to T&TEC via email at risk@ttec.co.tt with ‘Damage to T&TEC Property’ in the subject line. The grounds for disagreement and all additional details and facts in support of your position must be provided.
17. What will happen if I do not settle the costs for the damage?
If you choose not to settle costs for damages, T&TEC can bring legal action against you to recover its costs.
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