Service Centre
Online Customer Convenience
Quick Pay
Now anyone can pay a bill online. Pay for yourself, family or a friend. There is no service fee and registration is not required. Unlike when you pay at a third party location (e,g. bank), payment is applied to the account immediately. Accepted cards: Visa Debit, Visa Credit, MasterCard Credit.
Customer Web Access Portal
The Customer Web Access portal provides “Online Service Convenience” for customers who want to take charge of their account. Track usage, set goals, see and print full bills, or use our energy calculator to see how appliance affect your bill. Don’t want to remember to pay your bill every two months? You can also set up recurring payments in the portal.
Bill Balance
We have discontinued the Interactive Voice Response (IVR) telephone system (625-TTEC) and customers can now check bill balances online. You still have the convenience of checking the amount due at any time, from anywhere, but with the added bonus of being able to pay your bill immediately, using a debit or credit card.
E-bill
Avoid delays in the post and get your bill in your in-box, not your mail box. Register to have your bill emailed and never miss your due date. (Available to the account holder only)
Request a Service
Avoid lines and traffic and make a request for account services online- open, close or transfer an account, request a meter check, or a temporary disconnection and more. After submitting the form, a service representative will contact you to complete the transaction.
Report a Problem
Our aim is to provide the best service always, but sometimes we fall short. If you have had a disappointing experience or need to alert us to a problem, you may make a report here.
Damaged Appliances Reports
If you think that your appliance may have been damaged due to our negligence, we apologise, and would like to investigate as quickly as possible.
Standards for Service
The Regulated Industries Commission (RIC) has set eight Guaranteed Electricity Standards (GES) and six Overall Electricity Standards (OES) designed to ensure that T&TEC provides a superior quality of service to each of its customers.