T&TEC’s Structure And Functions

Organisational Structure

A Board of Commissioners appointed by the Government of the Republic of Trinidad and Tobago and an Executive Management Team headed by the General Manager are responsible for the management of the Commission.

The Commission recognizes that its success will be very much dependent on the active participation of its entire workforce, especially the leaders in various divisions.  The Commission is structured into four (4) functional Divisions: Technical Operations, Finance, Human Resources and Operations. Each Division is led by a Chief Technical Officer, Chief Financial Officer, Chief Human Resources Officer and Chief Operating Officer, respectively, who reports directly to the General Manager and heads each Division. Other Departments reporting directly to the General Manager are Secretarial, Internal Audit and Corporate Support

The General Manager

The General Manager is responsible and accountable for managing all of T&TEC’s operations to ensure that customers are provided with a safe, reliable and high quality electricity supply in an environmentally responsible and cost-effective manner. He reports to Members of the Commission appointed by the President of the Republic of Trinidad and Tobago.

To view details of the Commission’s Organizational structure click here.

Operations Division

The Operations Division co-ordinates and ensures the efficient administration of accounts and transactions relating to the provision of light and power and other services including the fostering of favourable customer relations. It also performs the information technology function and is the procurement cen-tre for electricity components and other inputs. The Division consists of the Commercial, Metering, Information Systems, Supplies Departments, Business Development and Administration Department and Corporate Communications Department.

Technical Operations Division

The Technical Operations Division is responsible for generation planning, generation interface, transmission and sub-transmission systems planning, system planning and control, communications systems and system protection. This Division consists of the Communications, Protection and SCADA, System Planning & Research and System Control & Generation Interface Departments, Transmission Development and Engineering Services and Transmission Maintenance Departments. This Division is also responsible for the Cove Power Station, the Public Lighting Department as well as five (5) Distribution Areas (Northern, Southern, Eastern, Central and Tobago), which are managed by Area Managers.

Finance Division

The Finance Division is responsible for financial planning and management (inclusive of accounting and reporting) of T&TEC’s financial assets. This Division consists of Financial Planning, Financial Reporting, Risk and Insurance Administration, Pension Plan Administration, Payments, Rev-enue Accounting and Financial Services.

Human Resources

The Human Resources Division is responsible for undertaking the human resource planning (manpower and retirement), recruitment and selection, training, evaluation, compensation and Industrial Relations functions. The Human Resources Division is also responsible for the Health, Safety and Environment Department and the Security Department.

Occupational Safety and Health

Internationally, an increasing number of laws pertaining to the safety and health of the individual in the workplace are being enacted or strengthened. In Trinidad and Tobago an Occupational Safety and Health Act was proclaimed in 2006. T&TEC has already developed a Safety Policy and an Accident Prevention Plan and is in the process of documenting a HSE Management System.

Environmental Protection

T&TEC shares society’s growing concern over industrial and domestic pollution of the air, water and land, and recognizes its environmental responsibility. T&TEC conducts its business in such a manner as to minimize negative effects on our environment. Fortunately, electricity itself is an inherently non-polluting form of energy; the ready availability of electricity for light and power displaces the use of combustion-based power sources for many everyday applications.

Customer Base

As of 2014 T&TEC served over 450,000 customers with sales of 8,763 GWh. Industrial customers account for approximately 65% of the total energy sales. These industrial customers, ranging from small manufacturing entities to a large 230MW Steel Complex, include many world scale petrochemical plants.

Customer Service

Bill Payment

In its ongoing thrust to improve customer service, T&TEC has identified as one of its strategic objectives “to achieve the highest level of customer satisfaction through excellence in customer service”.

In keeping with this thrust, and to make bill payment more convenient for customers, T&TEC has made several options readily available. Payment can be made utilizing any of the following:

  1. At any of T&TEC’s 14 Service Centres.
  2. Automated payment through T&TEC’s automated credit card bill lpayment service.
  3. At commercial banks (ABM/telebanker/Internet and over-the-counter, where available).
  4. At any of Bill Express’ 60 locations across the country.
  5. At any Sure Pay’s 14 locations across the country.

Trouble Reports

Customers who wish to report a problem with their service, can do so 24/7 via 800-BULB (2852) or 800-TTEC (8832).

New Technology

T&TEC is always exploring new technologies which would improve its efficiency and effectiveness.  In this regard, we have implemented an Advanced Metering Infrastructure (AMI) system which allows us to read customers’ meters remotely.  The AMI meters eliminate the need for meter readers to enter customers’ premises, and allows “on demand” readings to facilitate faster resolution of enquiries and account transfers.

AMI also provides the Commission with early detection of defective meters and power outages, when integrated with the Outage Management System to allow for faster restoration times.