Damaged Appliances, Damaged Property and Personal Injury
“Online Service Convenience” includes online processing of Damaged Appliance claims and answers to all your questions on property damage and personal injury.
Frequently Asked Questions (FAQs)
DAMAGED APPLIANCES/EQUIPMENT CLAIMS
1. Who can claim against T&TEC for damaged electrical appliances/equipment?
- Any T&TEC customer, i.e. the owner of an electricity account.
- Any person/organisation authorised to occupy premises which has a legal electricity supply from T&TEC.
1. Who can claim against T&TEC for damaged electrical appliances/equipment?
- Any T&TEC customer i.e.: the owner of an electricity account
- Any person/organization occupying premises, which has access to a legal electricity supply from T&TEC
2. How can I make a claim for damaged electrical appliances /equipment?
Claims for damaged electrical appliances/equipment must be made using T&TEC’s online Damaged Appliance Claims Report only.
3. What do I need to submit?
i. The online Damaged Appliances Claims Report (DACR) which is compulsory to start the (online only) process. Click HERE to complete the DACR.
ii. Documents to prove your claim.
4. What documents do I need to prove my claim?
- Damage Report: A completed Damage Report for each appliance/item, providing details of the alleged damages. Click HERE to download the Damage Report.
- Receipts: All receipts/bills in support of expenses being claimed.
- Quotation: If an item is believed to be damaged beyond repair and you are claiming for the replacement of the damaged item, you must submit a quotation for a replacement item of similar specifications.
- Photographs of the damaged item: This is optional, but it may assist in proving your claim.
N.B.: You are free to submit these documents at any time. However, they should be submitted in one bundle. Please be reminded that T&TEC will not review and process these documents unless and until investigations have been completed and if T&TEC accepts responsibility for the damages.
5. How soon after I discovered damaged appliances/equipment can I submit a claim?
Claims for damaged electrical appliances/equipment should be made to T&TEC immediately. T&TEC will respond promptly to conduct investigations, assess any issues that may exist, and take any remedial action if necessary.
6. Can I add additional damaged appliances/equipment to an already submitted claim?
No, you may not. claims are considered final once submitted.
7. How will I know if T&TEC has received my claim?
When you submit the Damaged Appliances Claims Report (DACR) an acknowledgement message will be displayed on screen. To ensure that your submission is successful please wait for this message to appear. An acknowledgement will also be sent to you within three (3) business days. If you do not receive an email, please check your spam/junk mail folders or contact the Area.
Click HERE for the Area contact list.
8. Will T&TEC visit my premises?
Yes, a T&TEC representative will contact you within five (5) business days of our acknowledgement of your claim to schedule an appointment.
9. What if I miss my appointment?
It is in your best interest to keep your appointment. However, if you miss your appointment, please contact our Area office to make a new appointment.
Click HERE for the Area contact list.
10. Do I have the option to repair or replace my item before T&TEC visits?
Yes, you have the option to repair or replace your damaged appliance/equipment before T&TEC’s visit. However, if upon completion of its investigations, T&TEC agrees to settle your claim, you will be required to submit proof of your damages and costs. A detailed Damage Report will be required for each damaged appliance/equipment, along with additional documents in support of any expenses incurred.
T&TEC will not entertain claims for replacement of damaged items that can be repaired.
11. Can T&TEC provide a preferred list of repairers?
T&TEC cannot recommend repair service providers. It is your responsibility to source a competent repair person to assess damages. T&TEC will not be responsible for any unnecessary expense, loss, cost, charge or overcharge incurred based on the erroneous assessment or advice of a repair person.
12. When will I know T&TEC’s decision regarding my claim?
Within thirty (30) business days of receiving your Damaged Appliance Claims Report (DACR), T&TEC will determine liability and communicate its position.
13. If I am not satisfied with T&TEC’s decision regarding my claim, what can I do?
You can respond to T&TEC via email at risk@ttec.co.tt with the subject Damaged Appliance, explaining the grounds for your disagreement and providing all additional details and facts in support of your position. Alternatively, you may seek redress via the Regulated Industries Commission (RIC).
14. What form(s) of payment are used for the settlement of claims?
All claim settlement amounts will be applied as a payment toward your T&TEC bill, i.e. the electricity account at the location where the damages occurred. The sum paid will be reflected on the next invoiced bill received from T&TEC.
If, however, the settlement amount is more than $1,000.00 AND the relevant T&TEC account is not in arrears, you may choose to have the payment sent to your bank account via wire transfer. If you choose payment via wire transfer, you will be responsible for the bank charges (If you bank with Republic Bank – $20.00. All other banks – $65.00) and this will be deducted from the settlement amount.
15. If I meet the criteria and choose to have the payment sent to my bank account, what doc-uments would I need to provide?
You will need to provide the following when requested to do so:
- Bank Name
- Branch
- Account Number
- Name on the account
- Photo of a cheque or a letter from your bank or a screenshot of your online banking profile showing your name and account number only
16. If payment is being made to my bank account but my name is not on the T&TEC bill, what additional documents do I need to submit?
You will require an Authorisation Letter from the named electricity account owner specifying that you (the Claimant) would be the person to whom any compensation would be payable if T&TEC accepts responsibility for the damages being claimed. If the account owner is a company/organisation, the authorisation letter must be on the company/organisation’s letterhead and bear its stamp/seal, and the signature, full name and position title of the person giving such authorisation. A template of the letter can be found HERE. One (1) form of identification (National Identification Card, Driver’s License or Passport) for the person signing the Authorisation Letter is also required.
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