Injury to Members of the Public

If an incident occurs at a T&TEC service centre, Estate Police and Area personnel will assist with the report.

If the injury occurs elsewhere, seek medical attention first where required. Thereafter, call or visit a service centre, where you will be directed to the Security Department so that a report can be taken.

Provide:

• Full name.
• Primary and secondary contact numbers.
• Email address.
• Location where the incident occurred.
• Date of the incident.
• A brief description of the injuries and what took place.

T&TEC's Security Department investigates the incident and submits a report to the Risk Management Department for review. The Risk Management Department then contacts the person who made the report and requests the documents needed to initiate a claim.

Copies of the following are required where they have not already been submitted:

• A valid form of identification - National Identification Card, Driver's Permit or Passport.
• Medical reports.
• Estimates of medical cost, bills or receipts for expenses incurred.
• Financial records of out-of-pocket expenses.
• Photographs of the injuries, incident scene or other relevant evidence.

No. Seek medical treatment as soon as possible and keep copies of all bills and receipts. If T&TEC accepts liability, reasonable costs incurred may be reimbursed.

T&TEC and its insurers assess the supporting documents. Settlement is based on the nature and extent of the injuries.

Settlement payments are made directly by T&TEC's insurer using the insurer's available payment methods.

You may contact the insurer or broker where applicable, email risk@ttec.co.tt with Personal Injury in the subject line, or contact the Regulated Industries Commission (RIC).

State the grounds for disagreement and include any additional facts and details that support your position.