FREQUENTLY ASKED QUESTIONS

1.  What is the 35% bill rebate?

This rebate is in fulfilment of a Government policy that seeks to offer further economic relief to persons with low incomes, by helping to manage their electricity bills.

2.  Do I have to apply for the rebate?

No application is necessary for the 35% rebate. It is applied automatically to qualifying accounts each billing cycle.

3.  How will the rebate be implemented?

The rebate is applicable to electricity bills that are $300 or less. The following charges will be used to calculate the $300:

a) The total kWh consumption charge for the bi-monthly period

b) The bi-monthly customer charge of $6.00

c) The Value Added Tax of 12.5%

If there are other charges on the bill such as reconnection/ disconnection fees, adjustments etc., these will not be counted towards the $300 limit.

4.  Once I get the rebate will I always receive it?

The rebate is only applicable on bills of $300 or less. Therefore, if your bill exceeds $300 in any billing period, you will not receive the rebate for that period.

5.   I have more than one T&TEC account, would I still qualify for the rebate?

Yes, each bill is eligible for the rebate, once they are $300 or less.

6.  Can I use the rebate to clear off arrears on my bill?

No. The rate cannot be applied to any other charges on your bill other than those listed in question 3 above. It is also not transferrable to any other account.

7.  Is the rebate programme the same as the Utilities Assistant Programme (UAP)?

No, while both programmes benefit, residential rate A customers, the programmes are separate and distinct from each other.

The UAP pays 100% of the bill, up to a maximum consumption of 600kWh bi-monthly. Beneficiaries must be in receipt of social assistance, such as Public Assistance, Disability Grants, Senior Citizens Pension or other pensions, and must submit an application to the Ministry of Public Utilities.

The rebate programme offers 35% rebate of bills to all citizens whose bills are $300 or less.