Account Services

Account Transactions

Opening And Closing An Account

When Opening A T&TEC Account

Residential customers would be required to:

  • Show proof of ownership: e.g. Title of Deed, Certificate of Title, Deed of Assent, Deed of Gift, Deed of Mortgage, Deed of Lease.
  • Pay $95.00, representing a refundable service deposit for each meter.
  • Present at least one form of identification – a Trinidad and Tobago Identification Card, Driver’s Permit or Passport.
  • Provide a Contact Name, Address and Telephone Number
  • Present an Inspection Certificate of Approval (available from the Government Electrical Inspectorate Division, Ministry of Public Utilities)

Tenants would require:

In addition to the above, tenants would be required to:

  • Provide a letter from the owner or his/her authorised agent authorising the electricity account in the name of the tenant and stating the effective date of occupancy along with a copy of ID signatory.

Commercial and Industrial customers would be required to:

  • Show proof of ownership: e.g. Title of Deed, Certificate of Title, Deed of Assent, Deed of Gift, Deed of Mortgage, Deed of Lease.
  • Pay $95.00 representing a refundable Service Deposit for each meter.
  • Present an Inspection Certificate of Approval (available from the Government Electrical Inspectorate Division, Ministry of Public Utilities).
  • Provide a Registration Certificate of the Company.
  • Provide a letter from the Company authorising the bearer to sign on its behalf.
When Opening A T&TEC Account
  • Provide at least one form of valid identification.
  • Provide a stamp with the Company’s seal or rubber stamp.
  • If the Company is not registered, an Electricity Account must be opened in the name of an individual associated with the Company who would be held responsible for the settlement of related debts.

Tenant would require:

In addition to the above, companies that are tenants should provide:

  • A letter from the owner or his/her authorised agent, authorising that the account be in the applicant’s name and stating the effective date of occupancy.
When Closing A T&TEC Account

Domestic and General Accounts

If you are moving/vacating premises, it is essential that you close any account still in your name since a subsequent occupant may incur charges for which you will be held liable. The request for T&TEC to close an account must be made in writing. The communication should include:

  • The Customer’s Number.
  • The Meter Number.
  • A Meter Reading and Date, as near as possible to the Closure Date.
  • A copy of the Customer’s Identification Card,  Passport or Driver’s Permit.
  • A forwarding address or telephone number.
  • A contact name, address and telephone number, and the name, address and telephone number of the next occupant, if available.

Transferring An Account

Transferring A T&TEC Account

Residential Customers

Where proof of ownership is not on record, a copy of the “proof of ownership”, Deed Certificate, a Title Deed of Gift or approval from owner would be required for updating T&TEC’s files.

Residential customers are also required to:

  • Pay $95.00, representing a refundable service deposit for each meter.
  • Provide the Meter Number.
  • Provide a Meter Reading and date of reading, as near as possible to the date of transfer.
  • Submit at least one form of identification – Identification Card, Driver’s Permit or Passport.
  • Provide contact Name, Address and Telephone Number.

Provide an Inspection Certificate of Approval (available from the Government Electrical Inspectorate Division, Ministry of Public Utilities), if the property is new or was without supply for more than three months.

Tenants

  • In addition to the above, tenants must provide a letter from the owner or his/her authorised agent requesting the transfer of the account and stating the effective date of occupancy.
  • Where the tenant has been resident on the property for more than ten years, he/she should meet with a Credit Officer at any of T&TEC’s Service Centres.

Commercial and Industrial

Where proof of ownership of the premises to be connected is not on record, a copy of the “proof of ownership” documentation would be required for the update of T&TEC’s files.

Commercial and Industrial customers would also be required to:

  • Pay $95.00 representing a refundable service deposit for each meter.
  • Supply the Meter Number.
  • Give a Meter Reading and date of reading as near as possible to the date of transfer.
  • Provide an Inspection Certificate of Approval (available from the Government Electrical Inspectorate Division, Ministry of Public Utilities) if the property is new or was without supply for over three months.
  • Provide the Registration Certificate of the Company.
  • Provide a letter from the company authorising the bearer to sign on its behalf.
  • Stamp of the company seal or rubber stamp.
  • If the company is not registered, an electricity account must be opened in the name of an individual associated with the Company who would be held responsible for the settlement of related debts.

Tenants

  • In addition to the above, commercial tenants must provide a letter from the owner or his/her authorised agent requesting the transfer of the account and stating the effective date of occupancy.
  • Where the tenant has been occupying the property for more than ten years, he/she should meet with a Credit Officer at any of T&TEC’s Service Centre.
When Transferring An Account Following The Death of A Customer

This transaction requires:

  • Proof of ownership: e.g. Title Deed, Certificate of Title, Deed of Lease.
  • At least one form of identification – Identification Card, Driver’s Permit or Passport.
  • A letter from an Attorney-at-Law confirming the Letters of Administrator/Probate have been applied for and that the applicant is the Administrator/Executor of the Estate.
  • A Statutory Declaration stating that the applicant is the Administrator/Executor of the Estate, and that the account would be transferred to the beneficiary on presentation of the Deed of Assent, without further recourse to the Administrator/Executor.
  • A $95.00, representing a refundable service deposit for each meter.
  • The Meter Number and a Meter Reading and date of reading as near as possible to the date of the transfer.
  • An arrangement for the settlement of balances in the name of the deceased could be considered. This arrangement is dependent on the circumstances and upon discussion with a Customer Service Representative.

Reconnecting An Account

Reconnecting A T&TEC Account

To reconnect an account after disconnection for non-payment:

  • A fee of $118.00 plus VAT is applicable.
  • All arrears must be paid upfront.
  • All outstanding balances in excess of 30 days will attract a late-payment fee of 1.5% per month for all categories of customers.

Reconnection of an account for disconnection for over three months requires:

  • Provision of an Inspection Certificate of Approval (available from the Government Electrical Inspectorate, Ministry of Public Utilities).
  • Filling out and signing a New Applicant Form. Payment of a refundable service deposit of $95.00 if applicable.

Payment of a disconnection fee of $118.00 plus VAT and a re-positioning of meter fee of $194.00 plus VAT must be paid, if the account was disconnected for non-payment.

Interactive Voice Response

T&TEC’s Interactive Voice Response System (IVR) is a telephone programme designed to give you speedy access to general and account-specific information.

When you call 625-TTEC (8832), IVR prompts your responses by asking you to punch numbers on your telephone keypad.

More About IVR

T&TEC’s Interactive Voice Response System (IVR) is a telephone programme designed to give you speedy access to general and account-specific information.

When you call 625-TTEC (8832), IVR prompts your responses by asking you to punch numbers on your telephone keypad.

You can access information about:

  • Your account balance
  • How to open and close accounts
  • How to transfer accounts from one person to another
  • How to have your electricity supply reconnected
  • T&TEC’s disconnection policy
  • What happens when an account holder dies

The correct order of the listing above as on the IVR System currently is:

  1. Your account balances
  2. How to open and close accounts
  3. Transferring an account following the death of a customer
  4. Disconnection policy
  5. Reconnection after three months
  6. How to reconnect an account that has been disconnected after three months

You can also provide us with you:

  • Telephone number

Before dialing please have the following at hand:

  • Your Customer Number – this is the first set of digits before the dash of your account number, e.g. 665396
  • Your Premises Number – this is the second set of digits that can be found after the dash in the account number, e.g. 289485