1 My vehicle hit a T&TEC pole. What should I do?
- Do not touch the pole or any fallen line, as it may be energised. Call T&TEC immediately at 800-TTEC (8832) or 800-BULB (2852).
- Report the accident to the nearest police station.
- Report the accident to the vehicle's insurer.
2 My vehicle hooked or pulled down overhead lines. What should I do?
- Do not touch poles or fallen lines, as they may be energised. Call T&TEC immediately at 800-TTEC (8832) or 800-BULB (2852).
- Report the accident to the nearest police station.
- Report the accident to the vehicle's insurer.
3 There was little or no visible damage. Do I still have to report the incident to T&TEC?
Yes. Only T&TEC personnel are qualified to assess damage to T&TEC infrastructure. T&TEC must be informed about every incident involving its property.
4 What information should I provide when making the report?
- The incident location, including the pole number or any markings on the pole.
- Your name and contact information.
- The registration number of your vehicle and any other vehicle involved.
5 What happens if I do not report the accident to my insurer?
The Motor Vehicles Insurance (Third-Party Risks) Act requires accidents to be reported to the insurer. Failing to report the accident can delay resolution of the matter.
6 I was not the driver. Am I still responsible for the damage?
The driver and/or owner may be held liable for the damage. All accidents should be reported to the Trinidad and Tobago Police Service and the vehicle's insurer.
7 Another vehicle caused my vehicle to hit a pole or pull down lines. Am I responsible?
Liability normally requires a detailed investigation.
- Do not touch poles or fallen lines. Call T&TEC immediately at 800-TTEC (8832) or 800-BULB (2852).
- Report the accident to the nearest police station.
- Report the accident to the vehicle's insurer.
Cooperate with the Trinidad and Tobago Police Service and T&TEC's Estate Police investigators and provide the information they request.
8 My vehicle caused another vehicle to hit a pole or pull down lines. What should I do?
Liability normally requires a detailed investigation.
- Do not touch poles or fallen lines. Call T&TEC immediately at 800-TTEC (8832) or 800-BULB (2852).
- Report the accident to the nearest police station.
- Report the accident to the vehicle's insurer.
Cooperate with the Trinidad and Tobago Police Service and T&TEC's Estate Police investigators and provide the information they request.
9 T&TEC's Estate Police contacted me for a statement. What should I do?
Cooperate with the Estate Police investigators and provide the information requested to facilitate T&TEC's investigation and review of the matter.
10 I did not have valid insurance at the time of the accident. What should I do?
You will be required to settle the matter directly with T&TEC to avoid legal proceedings. The Motor Vehicles Insurance (Third-Party Risks) Act also requires a driver or person in charge of a vehicle on a public road to have the relevant insurance certificate available for production.
11 I bought the vehicle but the certified copy was not transferred to my name. What should I do?
- Call T&TEC immediately at 800-TTEC (8832) or 800-BULB (2852).
- Report the accident to the nearest police station.
- Report the accident to the vehicle's insurer.
The Motor Vehicles and Road Traffic Act requires the registered owner and new owner to apply to update ownership within the prescribed period. The driver and/or owner may be held liable for the damage.
12 The insurance certificate is still in the previous owner's name. What should I do?
- Call T&TEC immediately at 800-TTEC (8832) or 800-BULB (2852).
- Report the accident to the nearest police station.
- Contact the previous owner and report the accident to the vehicle's insurer.
The Motor Vehicles Insurance (Third-Party Risks) Act sets requirements for returning an insurance certificate when cover is cancelled. The driver and/or owner may be held liable for the damage.
13 I accept liability. Can I pay T&TEC directly, or must I go through my insurer?
To settle directly with T&TEC, contact the Risk Management Department at 623-6291 extensions 2234, 2236 or 2237 to arrange payment. Alternatively, the matter may be handled by the insurer where insurance coverage existed at the time of the accident.
14 Where can I pay and what payment methods are accepted?
Payment can be made at a T&TEC Customer Service Centre by cash, cheque, debit card or credit card. Contact the Risk Management Department at 623-6291 extensions 2234, 2236 or 2237 before making payment.
15 Can I pay online, at a bank, through SurePay or Bill Express with my electricity bill?
No. At present, payment for damage to T&TEC property can only be made at a T&TEC Customer Service Centre by cash, cheque, debit card or credit card.
16 What can I do if I do not accept liability or disagree with T&TEC's investigation?
Email risk@ttec.co.tt with Damage to T&TEC Property in the subject line. State the grounds for disagreement and include any additional facts and details that support your position.
17 What happens if I do not settle the cost of the damage?
T&TEC may bring legal action to recover the cost of the damage.
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