Quick Pay Frequently Asked Questions

  Return to Quick Pay

 

Q. If I do not have the account number or I am not sure of what it is, how can I confirm it?

A. You can confirm your account number using the following methods:

1.      Send an e-mail to cwa@ttec.co.tt or ebilling@ttec.co.tt detailing the name and address as it appears on the light bill and/or the meter number supplying your premises, OR

2.      Call our Customer Service Support Department at (868) 623-2611 Ext. 4602-9

 

Q. Can I make a payment to any of my electricity accounts?

A. This payment facility is offered for Residential and Commercial accounts only.

 

Q. Why is the Customer Name and Service Address partially encrypted?

A. Partial Encryption is required for the safety of our customers’ personal information. The number of characters encrypted should be equal to the remaining number of characters in the name of the account holder. If you are unsure of the name and address, we advise that you verify the account number you have entered or contact us for verification before payment is completed.

 

Q. The account balance on the page does not correspond with the bill I received in the mail.

A. The amount quoted in the payment page reflects the current account balance which may include any transactions which occurred after the last bill. E.g. payments, miscellaneous charges & late payment charges (if applicable) etc. The balance is usually updated at 3:00 am on a daily basis.

 

Q. The account balance on the Quick Pay page is the same as it was before I made payment on the page.

A. The balance is usually updated at 3:00 am on a daily basis.

 

Q. I do not have an e-mail address; how can I submit a payment without one?

A. Unfortunately, the e-mail address is a required field and facilitates an e-mail notification once the

payment is processed. This notification includes the account details, payment amount and a transaction number for reference and query purposes.

 

Q. How secure is my credit card information?

A. This website utilizes a third-party entity, First Atlantic Commerce (FAC) for credit card verification and processing and the Commission does not store any data entered.

FAC is a leading, international online payments, fraud and data management solutions provider. FAC provides multi-currency, payment processing and risk management solutions for internet merchants and acquiring banks around the world. FAC securely processes millions of online transactions per year. They provide online payment gateway services and standalone, online fraud management services including Verified by Visa and MasterCard®SecureCode™, to various banks, servicing clients in multiple countries.

 

Q. Can I use a Visa Debit card to complete payments?

A. Yes, payments via Visa Debit card can be facilitated on our Quick Pay page.

 

Q. After I complete this transaction, how long does it take for the payment to be reflected on my account?

A. Payments using the Quick Pay page are usually updated to your account within five to ten minutes.

 

Q. After I submitted my payment, I realized I entered the incorrect account number. What do I do?

A. In the event that an incorrect electricity account was submitted and processed for payment, a request for the payment to be applied to the correct account(s) must be made in writing, and submitted with proof of payment and a valid form of identification, via electronic mail to CControlOfficer@ttec.co.tt.

Proof of payment can be considered any one of the following:

a)      Screenshot of payment transaction with bank logo displayed.

b)     Letter from issuing bank.

c)      Payment confirmation electronic mail.

 

Q. After I submitted my payment, I realized I entered an incorrect payment amount. What do I do?

A In the event that an incorrect transaction was processed, a request for its reversal must be made in writing, and submitted with proof of payment and a valid form of identification, via electronic mail, to CControlOfficer@ttec.co.tt for forwarding to the card issuer.

Proof of payment can be considered any one of the following:

a)      Screenshot of payment transaction with bank logo displayed.

b)     Letter from issuing bank.

c)      Payment confirmation electronic mail.

 

Q. If my supply is disconnected, can I use this payment method?

A. Yes, if the supply is disconnected for non-payment on the same day that you are making the payment, the page will reflect your current outstanding balance less the disconnection ($132.75) and reconnection ($132.75) fees. Simply pay this total ($265.50) in addition to the account balance that is reflected on the page, to make arrangements to have your account reconnected.

However, if the payment is being made on any subsequent day/s after the disconnection for non-payment, the system will reflect your current outstanding balance less the reconnection ($132.75) fee only. Simply pay $132.75 plus the account balance that is reflected on the page, to make arrangements to have your account reconnected.

You may also contact the numbers listed in the “Contact Us” section if you wish to confirm the payment amount to effect reconnection of your service.

 

Q. Is there a minimum amount that I need to pay?

A Yes. You cannot pay less than TT$10.00.

 

Q. Is there a limit as to how much I can pay?

A Yes. You cannot pay more than TT$50,000.00.

 

If you have any other questions, please contact billingenquiries@ttec.co.tt