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Frequently Asked Questions


How do I purchase a Tender?

To purchase a Tender complete the following steps:
  • Go to the public tenders page and select the tenders you would like to purchase by clicking on the checkbox on the tender record. Your selection will appear on the shopping cart.
  • When you are ready to check out, click on the shopping cart to review your order and click on the proceed to check out button.
  • Review your order on the summary preview page and click on the proceed to pay button.
  • A credit card form will appear where you would need to enter your credit card number, expiry date and security code.
  • Click on the Submit Payment button

Does T&TEC issue refunds for Tenders?

Tender purchases are non-refundable. Once your credit card details are entered and submitted, your payment is final.

How do I access my ePackage after purchasing a Tender?

After you submit your payment, a page with the summary of your Receipt will be displayed. Click on “Download” under the column titled “e-Package Download”.

How do I print a receipt?

After submitting your payment, a page with the summary of your Receipt will be displayed. Click on “Print All Receipts”, or click on a single receipt to print. Alternatively, you may go to Payment History and select the receipt and print.

How do I change my password?

To change your password, select the option from the drop-down menu under your profile name at the top right of the page. Enter your new password, re-confirm, and save.

How do I update my registration information?

To change your registration information, select the 'Registered Info' option from the menu. Your information will appear in a form. Change the relevant information on the form and click save.