Electronic Billing
Terms and Conditions
The Trinidad and Tobago Electricity Commission (hereinafter referred to as “the Commission”) Electronic Billing Terms and Conditions (hereinafter referred to as “the EBTC”) are in addition to the Electricity Supply Agreement and the General Conditions of Supply Agreement, as agreed between the Parties, collectively referred to as ‘the Agreement.’ In the event there is a conflict between the above, the EBTC would take precedence.
By agreeing to the following EBTC, you will receive your bill and notifications electronically and no longer receive a paper bill in the mail. This may include but is not limited to bill summary notifications / electricity bills / invoices and / or other notices in relation to the supply of electricity.
1. Registration
a) Online. You must complete all required steps for registration/activation through the Mobile App or Customer Web Portal on the Commission’s Corporate Website and accept these EBTC in order to become registered. Electronic notifications will be sent to the specified email address and your electronic bill can be accessed via the Mobile App and/or Customer Web Portal, once generated according to the existing billing cycle.
b) T&TEC’s Customer Service Centre. You may sign up for Electronic Billing at any Service Centre. After reading, completing and signing the EBTC form, electronic notifications will be sent to the specified email address once your bill has been generated according to the existing billing cycle. However, to access your electronic bill, you must complete all required steps to create a Mobile App /Customer Web Portal user account or ensure that one has been created. Your electronic bill will then be accessible through the portal when generated.
It is your responsibility to safeguard all usernames and passwords associated with this facility.
2. Manner of Presentation. The Commission may present your electronic bill/notification via the following:
(i) It’s Corporate Website
(ii) Electronic Mail
(iii) any other electronic means.
The Commission shall select at its own discretion, the manner of presentation of the electronic bill/notifications save and except that the Commission undertakes to act at all times in accordance with Clause 10 hereof. The Commission reserves the right to deliver certain notices in relation to the supply of electricity by post or any other means than as provided herein.
3. System Requirements. A PDF viewer such as Adobe Acrobat Reader may be required to view your electronic bill.
4. System Operations and Cost. Each Party, at their own expense, shall provide and maintain the equipment, software and services necessary to effectively and reliably transmit, receive and view electronic bills and notifications. Each Party shall be responsible for the costs and performance of any third-party Internet Service Provider with which it may contract.
5. Paper Bill Waiver. Once you have opted and registered to receive your bill electronically, you acknowledge and agree that you shall no longer receive paper bills from the Commission via mail. All bills electronically generated by the Commission following successful registration will be accessible to you (refer to Clause 2 above) and you will be notified of its availability via the e-mail address you provided. You may obtain a paper copy of any electronic bill by printing same or visiting the Commission’s Service Centres.
6. Non-delivery of Electronic Notification /Inability to access electronic bill. If you do not receive your notifications via electronic mail or if you are unable to access your electronic bill, you must immediately inform the Commission upon your discovery of this failure. This failure in delivery, whether caused by either Party or any third party does not remove/cancel/affect your obligation to pay your bill as due. Should you experience this failure, you may visit any of the Commission’s Service Centres or access your account details via the Mobile App or Customer Web Portal to ascertain the amount due on your bill as well as the deadline for payment of same. You must also inform the Commission of your failure to access your electronic bill and/or receive the notification so that the relevant Party can take the appropriate steps to rectify the situation. You are reminded that non-payment of your bill may result in the generation and application of interest charges to your account and possible disconnection of your electricity supply relative to that account.
7. System Failures. In the event of a system failure, you will be notified by the Commission via media. Immediately upon the restoration of the system the Commission shall resume providing bills electronically and sending notifications.
8. Indemnification. You agree to hold harmless and indemnify the Commission for any liability, claim, loss, expense arising from data delayed, lost or intercepted by or otherwise getting into the possession of any unintended third party or for any damage that may arise from electronic delivery.
9. Confidentiality. Bills and notifications delivered electronically shall be treated as confidential by both you and the Commission.
10. Authority. By agreeing to these terms, you agree and represent that you are at least 18 years of age and have the authority to accept and receive bills/invoices/notifications in the manner stated above and to discontinue receipt of paper bills/ notifications for the relevant account, including the authority to agree to the Terms and Conditions herein.
11. Updating information. It is your responsibility to ensure that the e-mail address provided to the Commission is accurate, complete, maintained and accessible by you. In the event of a change of said e-mail address, you must update same immediately, via the Customer Web Access portal on the Commission’s corporate website or by contacting the Commission via any of its Services Centres.
12. Cancellation. Once you have exercised the option to receive your bills and notifications electronically, cancellation of same can only be done with the approval /consent of the Commission. You may revert to receiving paper bills or cancel receipt of electronic bills/notifications by sending a request in writing addressed to the Commercial Manager or via email to the Commission at the email address: ebill@ttec.co.tt setting out your request and reason for same. Upon receipt of this request, the Commission will consider same, and you will be contacted accordingly.
13. Acknowledgments. By accepting these EBTC, you acknowledge that you:
a. Accessed and read these EBTC.
b. Give consent to receiving your bill and notifications through electronic means and discontinue the receipt of paper bills and notifications from the Commission via mail.
This Electronic Billing Terms and Conditions were created on 1st December 2024.