Overall Electricity Standards
The Regulated Industries Commission (RIC) has set seven Overall Electricity Standards (OES) by which it monitors the performance of T&TEC. This system of regulation is designed to ensure that T&TEC provides a superior quality of service to customers.
Our Responsibility
It is Our Responsibility to meet these levels in the provision of service that affects all customers.
It’s OUR Responsibility To
| DESCRIPTION | |
|---|---|
| OES1 | Read 90% of Industrial meters every month. Read 90% of Residential and Commercial meters according to schedule. |
| OES2 | Mail 98% of electricity bills within 10 working days after meter reading. |
| OES3 | Visit or give a substantive reply when responding to meter problems within 10 working days, 95% of the time. |
| OES4 | Give 3 days advance notice of planned outages 100% of the time. |
| OES5 | Repair 100% of failed street lights, with the exception of highway lighting, within 7 working days. Repair 100% of failed highway lighting within 14 working days. |
| OES6 | Give a substantive response to written customer queries/requests, within 10 working days and communicate final position within 30 working days. |
| OES7 | Notify 100% of customers of T&TEC’s receipt of claim under Guaranteed Standard GES1, within 10 working days. |
Note: The above standards will not be in effect during a period of Force Majeure.