E-Billing Frequently Asked Questions
What is T&TEC e-bill?
T&TEC e-bill is a free, electronic billing service that is available to all customers. When you sign up for e-billing you will receive an email notification at the email address of your choice, with a summary of your bill.
Is there a charge to use T&TEC e-bill?
No. T&TEC e-bill is available free of charge to ALL new and existing T&TEC customers. Signing up for e-billing means that you will no longer need to receive a printed bill in the mail from T&TEC.
How can I sign up for T&TEC e-bill?
Sign up is easy, simply log on to the Customer Web Access Registration Page with a copy of your bill and follow the prompts.
When will I receive my first e-bill?
E-bills will be mailed according to existing billing cycles. Depending on your bill cycle your next bill may already be on the way via post. After that you will receive e-bills.
Can I pay my electricity bill online once I get my email summary?
Yes you can. Signing up for e-billing gives you access to T&TEC’s Customer Web Access portal where you can pay your bill, view your consumption and do so much more. A valid Visa or Mastercard is required.
If I sign up for T&TEC e-bill how can I get a copy of my bill for business transactions?
Your e-bill summary will provide you with a link to access your account via the Customer Web Access portal where you can print a copy of your bill to be used for business transactions as usual.
I pay my electricity bill at my bank, can I still do so?
Yes. Customers who now pay their bills at a bank, Surepay or Bill Express can continue to do so. Simply click on the link in your T&TEC e-bill email and print a copy of the bill from our secure site.
You may also sign up for Automated Bill Payment by credit card, at any service centre or email billingenquires@ttec.co.tt
To sign up for e-billing you will need a copy of your bill and the national ID that you used to open your account. Click on the sign up button to register now.
If you cannot remember which ID you used to open your account please contact our support desk at 623-2611 ext 2827 or 4629 from 8:00 a.m. to 4:00 p.m.