LED Bulb Collection - Frequently Asked Questions

  1. How do I qualify to get the bulbs?
    All residential customers are entitled to eight- LED bulbs per account. This was increased from four bulbs per account in September 2022. (Accounts must be active i.e. receiving a supply of electricity.)

  2. I already collected my first four bulbs, how can I collect the second four?
    Account holders, simply visit any Service Centre with your ID and request the bulbs.
    Non account holders, please walk with your ID and a recent bill. If you don’t have a recent bill you will need a letter of authorisation, your ID and the account holder’s ID.
  3. I pay my bill online, how do I collect the bulbs?
    Account holders, simply visit any Service Centre with your ID and request the bulbs.
    Non account holders, please walk with your ID and a recent bill. If you don’t have a recent bill you will need a letter of authorisation, your ID and the account holder’s ID.
  4. What is the cost of the bulbs?
    The bulbs are free.
    Members of the public are reminded that they should not pay anyone to receive any of these government issued 9watt LED bulbs. Each bulb carries a mark that indicates that it is a government issued bulb (GORTT).
  5. If I have multiple residential accounts will I receive bulbs for each account?
    Yes.
  6. Can I collect the bulbs when I come in to pay for a new connection?
    New account holders will be able to collect bulbs after their first bill has been issued.
  7. What do I do if the bulbs don’t work?
    In the unlikely event that a bulb does not work on first use a request can be made to replace it under warranty.  Each bulb carries a two-year warranty against manufacturer’s defects.
  8. I moved into a rented property but the previous tenant collected the bulbs, can I still collect?
    Bulbs can only be issued once to any service address; therefore, you will be unable to collect again.

Installation and Use

  • Before using these bulbs, please ensure that the wiring and receptacles in your home meet the standards of the Government Electrical Inspectorate
  • Do not use with a dimmer switch.
  • Do not install in recessed light fixtures.
  • Ensure the mounting base (socket) in your existing fixture is the correct size and type to fit the bulb.
  • As with all electrical installations, use the LED bulbs in a dry area that is free from heavy dust.
  • Install LEDs where you will use them the most, such as in the high traffic areas of your home, to reduce electricity consumption and save money.
  • Bulbs are warranted against manufacturer’s defects for a period of two years. Click here to read the warranty. To return a bulb that may have failed, as outlined on the warranty, click here.