Interactive Voice Response system (IVR)
Interactive Voice Response System (IVR) is a telephone programme designed to give you speedy access to general and account-specific information. When you call 625-TTEC (8832), IVR prompts your responses by asking you to punch numbers on your telephone keypad.
You can access information about:
• Your account balance
• How to open and close accounts
• How to transfer accounts from one person to another
• How to have your electricity supply reconnected
• T&TEC’s disconnection policy
• What happens when an account holder Dies
The correct order of the listing above as on the IVR System currently is:
• Your account balances
• How to open and close accounts
• Transferring an account following the Death of a customer.
• Disconnection policy
• Reconnection after 3 months.
• How to reconnect an account that has been disconnected after 3 months.
You can also provide us with your:
• Telephone Number
Before dialing please have the following at hand:
• Your Customer Number – this is the first set of digits before the dash of your account number, e.g. 665396
• Your Premises Number – this is the second set of digits that can be found after the dash in the account number, e.g. 289485.